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Syncly is a customer feedback analysis platform backed by Y-Combinator, Softbank, and 500 Global. It empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact.

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Scope

Syncly aimed to demonstrate their capability to provide real-time analytics on customer feedback data through the project, focusing on how this enables effective prioritization in feature development. They sought to highlight the depth of insights available, ranging from the revenue impact of specific customer feedback topics to the frequency of their occurrence, thereby underscoring the extensive benefits of their product. Additionally, the team was keen on showcasing the comprehensive feedback gathering integrations offered by their platform.

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Result

VideoPulse collaborated intimately with Syncly to create a video that effectively guided users through the key functionalities of their features. This video was strategically placed on their landing page to enhance website conversion rates. It served as an efficient tool for new customers, providing them with a swift and comprehensive understanding of Syncly's innovative product.

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Additionally, the video was showcased at ProductCon 2023 in San Francisco, where it played a crucial role in aiding the Syncly team to articulate their product's value to an audience of SaaS and tech enthusiasts, startup founders, and potential investors. This visual aid not only facilitated clearer communication but also helped in capturing the interest of a tech-savvy crowd.